Interview with 2009 Division of a Large Business Winner -
FedEx Customer Information Services

Watch this video and learn more about FedEx CIS and why they were awarded the 2009 International Service Excellence Award in the category of Division of a Large Business. 

Watch this video and hear Sheila Harrell and Christine Churchill discuss FedEx CIS's win of this award.

Interview with 2009 Customer Charter Winner and Highly Commended in the category of Large Business- ICICI Prudential Life Insurance, Ltd.

Listen to this audio interview and learn from Priya Nayak, Vice President, more about ICICI Prudential Life Insurance, Ltd. and how they are able to achieve excellence in so many areas of their business and how Priya's Leadership guides their way.  Priya Nayak was also named Customer Service Leader of the year for 2009.

Interview with 2009 Small Business Winner - Cvent

Watch this video and learn from Manjula Aggarwal more about Cvent and why they were awarded the 2009 International Service Excellence Award in the category of Contact Center. 

Interview with 2009 Small Business Winner - CITYNET

Watch this video and learn more about CITYNET from Carolyn Barr about  why they were awarded the 2009 International Service Excellence Award in the category of Small Business. 

Interview with 2009 Medium Business Winner -
InfoCision

Watch this video and learn more about InfoCision and why they were awarded the 2009 International Service Excellence Award in the category of Medium Business. 

Interview with 2009 Large Business Winners - Kelly Services

Watch this video and learn more about Kelly Services and why they were awarded the 2009 International Service Excellence Award in the category of Large Business. 

In the picture: Mike Webster, Executive Vice President – Americas - Kelly Services, Christine Churchill, and Teresa Carroll, Senior Vice President Services - Kelly Services

 CSIA's Media Release after the 2008 International Service Excellence Awards

On February 10, Executive Director of the Customer Service Institute of America, Christine Churchill presented FedEx Customer Service Vice President Sheila Harrell with the 2008 Customer Service Executive of the Year award. Sheila was awarded the honor on November 17, 2008, but due to the busy holiday season and other commitments she was not able to attend the awards ceremony. Sheila accepted the award in front of and on behalf of her team in a small gathering on the FedEx campus.   http://mediacenter.fedex.designcdt.com/node/327

Article on FedEx's Sheila Harrell - Customer Service Executive of the Year and Citizenship Blog

Baxter Renal HomeCare Services Media Release -
International Service Excellence Award Winner - Contact Center (B to C)

ADP COS - Media Release -
International Service Excellence Award Winner - Contact Center (B to B)

Download CSIA's presentation from the NACCM
November 19, 2008 - Click here to download presentation

Brett Whitford
Secretary-General
International Council of Customer Service Organizations

Brett speaks about the
International Service
Excellence Awards

Christine Churchill
Executive Director
Customer Service Institute of America

Christine speaks about the
International Service
Excellence Awards


Brett Whitford
Secretary-General
International Council of Customer Service Organizations
 

Brett at the International
Service Excellence Awards