How To Enter
Choose the Awards Category appropriate to the size and nature of your business, or your individual role.
Enterprises must provide a submission per category entered, and including supporting documentation (charts, tables, and graphics).
Finalists will be selected and notified.
Finalist site visits will be undertaken by the International Awards judging commitee.
2016 Winners will be announced Q1 2017
The judging process
The Judging Committee consists of representative senior business people actively involved in the customer service profession. The key stages that the national judging committee undertakes in the evaluation process for each category are:
Members of the judging committee evaluate the submissions and select the finalists
Site Visits / Telephone interviews
Judging for the ASEAs follows two distinct approaches:
- Organizations, teams and projects are evaluated with an on-site visit
- Nominees for individual awards are evaluated with a structured telephone interview.
All site visits and telephone interviews are conducted by independent market researchers, with guest judges – fellows of the Customer Service Institute of America and invited customer service experts who work in non-competitive industries.
The judging committee selects winners and awards are presented at the gala presentation dinner
As part of the recent review of the ASEA program, we’ve restructured fees so that entrants pay just one flat fee for each of their nominations (site visit fees no longer apply). These fees are as follows:
Members of CSIA
Individual-level* nomination – $195
Organization-level nomination – $495
Individual-level nomination – $295
Organization-level nomination – $695
* It’s important to note that individual CSIA member discounts only apply to the nominee, not the nominator. Further, individual CSIA members’ do not receive discounts for organization-level (corporate) nominations.